Text Message Reminders

Mobile phones have opened up a new avenue for communication between the practice and our patients. The immediate delivery of text messages gives an advantage over other forms of communication and has wide accessibility.

There are a number of scenarios in which text messages are very useful:

• Appointment reminders
• Flu vaccination reminders
• Child immunisation reminders
• Making you aware of changes to clinics or services in the practice
• Opportunity to receive feedback on practice services
• Informing you of test results or other information relevant to your care

The usefulness of text messaging depends on having reliable data.

We will check mobile telephone numbers as often as we can but we ask that you let the practice know as soon as your mobile telephone number changes.

Communicating with you

The practice will send texts to the mobile telephone number that has been provided.

Written and posted letters are rarely used.

The practice uses 2 text messaging services:

• Mjog used for Appointment Reminders
• AccuRx used for personalised messages

You are responsible for ensuring that the mobile phone number given is correct and up to date.

Opting In

Please let us know if you would like to opt-in to this service.

Opting Out

We understand that some patients will not want to receive text messages from the Practice. We ask that you carefully consider the advantages of receiving these messages before choosing to opt-out.

Please inform the reception team indicating your name and mobile telephone number.

When this request has been processed, no more text messages will be sent to that mobile.